Privacy Policy

Effective Date: 30 August 2026
Last Updated: 30 August 2026

Welcome to D Market India. This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit https://dmarketindia.com, create an account, place an order or communicate with us.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following information:

  • Name, email address and mobile number
  • Billing and shipping addresses
  • Account login and profile information
  • Products viewed, searched, added to your cart or purchased
  • Order, payment, return and refund information
  • Reviews, enquiries and customer-support messages
  • Device type, browser, IP address and website usage information
  • Cookies and similar tracking technologies

2. Payment Information

Payments may be processed through third-party payment gateways, banks, UPI providers or cash-on-delivery partners.

D Market India generally does not directly store complete debit card, credit card, UPI PIN or online-banking credentials. Payment providers process such information according to their own terms and privacy policies.

3. How We Use Your Information

We may use your information to:

  • Create and manage your customer account
  • Process, confirm, ship and deliver orders
  • Provide invoices and order updates
  • Process cancellations, returns and refunds
  • Communicate about products, services and support requests
  • Prevent fraud, misuse and unauthorised transactions
  • Improve website performance and customer experience
  • Display relevant products and recommendations
  • Send promotional communications where permitted
  • Fulfil legal, accounting, tax and regulatory requirements
  • Establish, exercise or defend legal claims

4. Consent and Communication Preferences

Where required, we process your personal information with your consent or for lawful purposes connected with providing our services.

You may withdraw marketing consent at any time by using the unsubscribe option in a message or contacting us. Withdrawal does not affect processing already completed and may not apply where information must be retained for an order, legal obligation or legitimate claim.

5. Cookies

We use cookies and similar technologies to:

  • Keep products in your shopping cart
  • Remember your login and preferences
  • Enable essential website functionality
  • Analyse website traffic and performance
  • Prevent fraud and improve security
  • Measure advertising and marketing effectiveness

You may disable non-essential cookies through your browser settings. However, certain website functions may not work correctly if essential cookies are blocked.

6. Sharing of Information

We may share necessary information with:

  • Payment gateways and banking partners
  • Courier and logistics companies
  • Website hosting and cloud-service providers
  • Email, SMS and customer-support providers
  • Analytics, security and fraud-prevention providers
  • Accountants, auditors, legal advisers and insurers
  • Government authorities where required by law

These parties may receive only the information reasonably necessary to perform their services. We do not sell or rent your personal information for money.

7. Data Retention

We retain personal information only for as long as reasonably required to:

  • Complete orders and provide customer support
  • Maintain tax, payment and accounting records
  • Resolve disputes and process warranty or refund claims
  • Detect fraud and maintain security
  • Comply with applicable laws

When information is no longer required, we may delete, anonymise or securely dispose of it, unless continued retention is legally necessary.

8. Data Security

We use reasonable administrative, organisational and technical safeguards to protect personal information. Nevertheless, no internet transmission or electronic storage system can be guaranteed to be completely secure.

You are responsible for keeping your account password and login details confidential. Contact us immediately if you suspect unauthorised access to your account.

9. Your Rights

Subject to applicable Indian law, you may request to:

  • Access information about your personal data
  • Correct inaccurate or incomplete information
  • Update your personal information
  • Request deletion of eligible information
  • Withdraw previously provided consent
  • Raise a complaint regarding our handling of your data

We may verify your identity before processing a request. Certain information may continue to be retained where required by law or necessary for legitimate business records.

10. Children’s Privacy

Our website is intended for users who are legally capable of entering into a purchase transaction. Children should use the website only under the supervision of a parent or lawful guardian.

Where applicable, we will obtain verifiable parental or guardian consent before processing a child’s personal information. We do not knowingly conduct behavioural monitoring or targeted advertising directed at children where prohibited by law.

11. Third-Party Links

Our website may contain links to third-party websites, payment services or social-media platforms. We do not control their privacy or security practices. You should review their respective privacy policies before providing information.

12. Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology or legal requirements. The revised version will be posted on this page with an updated effective date.

13. Grievance and Contact Details

For privacy questions, corrections, deletion requests or complaints, contact:

D Market India
Email: [support@dmarketindia.com]
Phone: [+91-9310075898]
Address: [Vegass mall dwarka sec 12
Grievance Officer: [Full Name of Grievance Officer]

We will review and respond to valid requests within the period required under applicable law.